FAQ

We ship worldwide from Poland, EU. We are not shipping to Russia or Ukraine at this time.

Please refer to the product descriptions for expected ship dates. If you ordered multiple items, your order will be held until the entire order is ready to ship.

This does not include time in transit and is regardless of shipping method chosen at checkout.

All shipping rates will vary depending on a few different factors, some of which include:

• Domestic vs International shipments
• Total weight of package
• Selected shipping method

The shipping cost will be calculated at checkout based on each order.

Yes, as long as your order has not already shipped! Please email services@8merch.com with your name, order number, and updated shipping address as soon as possible. Once your order leaves our warehouse we are unable to make any changes.

While most of parcels shipped in the EU are reaching the recipient in up to 14 days and majority of the parcels shipped outside the EU need approx 30 days to arrive, this timeframe might be longer than that during a high peak in the e-commerce market (i.e. the Holiday Season) or if the export is made outside of European Union and parcels might be stuck in customs longer than usual.

We know it is a lot to ask, but we kindly request your patience in those cases. Sometimes customers want to file a claim or ask for a refund because their parcel is lost after a week or two of waiting. While we can file a claim about a missing parcel with our post office, 99% of the claims are rejected because the timeframe that passed is not yet great enough to be treated as lost.

Please note the above mentioned timeframes are valid for postal service only. Courier services which we use for heavier packages (DHL, FedEx) take only 1-3 days to arrive in the EU/UK and 3-7 days worldwide.

As long as the order is not processed/shipped yet, of course it is possible. Please fill out this webform and our employee will take care of canceling your order in our system and issuing you a refund for your purchase.

Please note that while we are doing our best to respond to your messages as soon as possible, our team works from 9:00 to 17:00 CET on weekdays and we are reserving a right to respond and process canceled orders within 24 hours. In rare cases, the parcel might be shipped before someone from our team is able to process your request (especially if the order does not include any pre-orders or on-demand items).

As long as there are no signs of usage and the 14 days since you received the parcel have not passed yet – you can return the goods to us, receive the refund and order the merchandise once again. In order to do so please send us an e-mail to services@8merch.com and proceed with instructions you will receive in e-mail confirmation. Afterwards, please place a separate order for an item in the desired size.

You will receive money refund in 14 days after we receive and process the parcel with returned items.

Most apparel items in our web stores have a table with dimensions in product description – we advise to carefully inspect those before placing a new order.