FAQ

We ship worldwide from Poland, EU. We are not shipping to Russia or Belarus at this time.

Please refer to the product descriptions for expected ship dates. If you ordered multiple items, your order will be held until the entire order is ready to ship.

This does not include time in transit and is regardless of shipping method chosen at checkout.

Once your order has shipped, you will receive an email with your tracking information.

All shipping rates will vary depending on a few different factors, some of which include:

• Domestic vs International shipments
• Total weight of package
• Selected shipping method

The shipping cost will be calculated at checkout based on each order.

We ship from the European Union. Your country may require customs duties, VAT, or other import fees, which are set by local authorities and are outside our control.

Yes! As long as your order hasn’t reached the final stages of preparation and packing – and the new address is in a country with the same shipping rates – we can update it.

Please email bladee@8merch.com with your name, order number, and updated shipping address as soon as possible.

Please note that submitting a shipping-address change request does not guarantee our team will be able to process it in time. We need up to 48 hours (excluding weekends) to review and complete all requests. Once your order leaves our warehouse we are unable to make any changes.

As long as the order is not processed/shipped yet, of course it is possible. Please fill out this webform and our team will take care of canceling your order in our system and issuing you a refund for your purchase.

Please note that while we do our best to respond to messages as quickly as possible, our team works Monday–Friday, 8:00–16:00 CET. We reserve the right to respond to inquiries and process order cancellations within 48 hours (excluding weekends).

We’re not able to update orders after they’ve been placed, but we’re happy to help! We can cancel your order and process a refund so you can place a new one if everything is still in stock.

Please fill out this webform and our employee will take care of canceling your order in our system and issuing you a refund for your purchase.

Please note that while we do our best to respond to messages as quickly as possible, our team works Monday–Friday, 8:00–16:00 CET. We reserve the right to respond to inquiries and process order cancellations within 48 hours (excluding weekends).

Your refund will go back to your original payment method. It might take a few days to appear on your account.

We want you to be completely happy with your purchase. If you’re not, you can return items within 14 days of receipt in their original, unused condition and packaging for a refund.

Important information:

• Customers are responsible for return shipping costs.
  
• Customs fees for returns from outside the EU must be prepaid. Returns must be shipped under Incoterms DDP (Delivered Duty Paid); parcels sent without paid customs may be refused.
  
• We do not offer exchanges. To get a different item, please return your original purchase for a refund and place a new order.
  
• Please contact Customer Service at bladee@8merch.com before sending any returns for detailed instructions. We recommend tracked shipping, as we cannot accept responsibility for lost or damaged parcels.
  
• Refunds are processed within 14 days of receiving your return.
  
• Returns sent after 14 days may not be accepted.

Estimated Delivery Times

Delivery times depend on the shipping method selected.

EU

• Courier: ~2–7 working days
• Registered priority mail: ~7 working days

Rest of the World

• Up to 14 working days (may take longer for destinations farther from Poland)

Please note that delivery times are estimates and may be affected by customs procedures, shipping delays, weather conditions, or peak periods such as the holiday season.

For international shipments, parcels may sometimes remain in customs longer than expected. We kindly ask for your patience in such cases.

If your order has not arrived within 14 working days from dispatch, please contact us and we will file a claim with the shipping service. All shipments are fully insured, and if a parcel is confirmed lost, you will receive either a replacement or a full refund.

We do our best to ensure your order arrives in perfect condition and without any mix-ups. However, sometimes parcels may be damaged during transit, items may be missing, or the wrong product may be sent. If this happens, please contact our Customer Support. To help us assist you quickly and efficiently, please read the following instructions carefully and prepare the necessary information before reaching out.

Important information to include in your email:

1. Order number and email address used to place the order.
2. Subject line: Please title your email “Bladee Order Claim.”
3. Description: Clearly explain the damage or discrepancy and attach photos or videos as evidence.
4. Do not return damaged or faulty items before receiving instructions from Customer Support.
5. Be aware that Customer Support may ask you to complete additional documents, such as a Damage Report, required by the courier company.

What we can do:

• Based on availability, we can either issue a refund for the damaged or faulty items or send a replacement. Please specify your preferred resolution in your email.
• Refunds are processed within 14 days of receiving the claim and are returned to the original method of payment.

Thank you for your understanding and cooperation — this helps us resolve your issue as quickly as possible.
Please contact Customer Support at: bladee@8merch.com